Heat pumps are increasingly popular for home heating and cooling systems. They're ideally suited to the climate of Charlotte, NC, which is why they're one of our most frequent installation jobs.

If you're looking for quality heat pump services in Charlotte, whether it be heat pump repairs or heat pump replacement, Brothers Heating Cooling Plumbing is the name to call for all of your heat pump service needs.


When is it time to call us for heat pump repair services in Charlotte? Keep an eye out for these signs:


If your heating/cooling unit isn't bringing your home to the temperature displayed on your thermostat, you should call us for maintenance. It could be an issue with the thermostat's calibration or, more seriously, a problem with the internal workings of the pump.


These are highly technical systems – if your heat pump was installed by someone else or was on your property before you moved in, it's worth checking the installation. If it's been installed by someone who didn't know what they were doing, it might need to be pulled out and replaced or repaired.


Weird noises coming from your heating system aren't just annoying – they signal that something is wrong. If you notice strange noises or that your system is much louder than usual, it's time to call for assistance.


If it keeps tripping the breakpoint, we'll need to investigate which component fails to start up properly. The breakpoint is an important safety mechanism, so you should contact us immediately if this is happening.

Any abnormal behavior or inefficiency is a good reason to book an inspection. Contact us now, and we'll get to work.


Only specialists should perform heat pump installation service – it's not something that most general contractors are familiar with. At Brothers, we have years of experience installing these systems in Charlotte homes and across North Carolina and can guarantee that we'll do a high-quality job.

The pump works by using outdoor air to balance the temperature inside. The principle is simple, but the process it uses is quite technical. It's also crucial that the system is installed securely, so it's not compromising your home's exterior or allowing leaks and draughts – this defeats the purpose of the system.

Heat pump installation doesn't need to be a hassle. Choose a heat pump service company that specializes in this job and can offer proof of many successful prior installations.

Call us today to get started.


Like any home heating or cooling system, annual maintenance is a good idea for these units. However, that doesn't mean you should wait until "just before winter" or any particular time of year if you notice problems.

The appropriate time to schedule heat pump maintenance in Charlotte is whenever you notice an issue. If you've identified any of the problems listed above, or you're concerned about your unit's performance, you should get in touch to arrange an inspection immediately.

A well-maintained unit should operate effectively all year round. While it's great to enjoy your heating and cooling system without issues, the best way to achieve this is to book regular inspections just to ensure things are working properly. Regular maintenance can extend the life of your equipment by years, saving the need for a costly replacement.

Call now to book an appointment.


Whether you're interested in getting a new pump installed or need maintenance, we're here for you. Contact us today to schedule service.


Even though the city isn’t known for severe winters, it still can be a challenge to stay warm in Charlotte. The daily temperatures in the winter months can average around 36 degrees Fahrenheit, occasionally dropping into the low 20s. The city’s coldest recorded temperature came on January 11, 1982, when the mercury dipped down to 2 degrees Fahrenheit. When winter weather appears, it can be tough to keep your home warm and comfortable, and traditional furnaces or space heaters may not be enough.

This is why it’s a good idea to install a heat pump in Charlotte, NC. These units can heat your home efficiently even when the temperature gets chilly. They work by pulling heat from the air outside and pumping it into your space. Even when the weather outside is cold, they still produce enough heat to keep you warm and comfortable. When you choose one of these units, you can keep your house comfy and toasty no matter what the conditions may be like outside.


Here are a few of the most common questions we get from homeowners about this technology.

Is it true heat pumps lose performance at certain temperatures?

These units do perform at less than 100% efficiency only when the temperature outside is 20 degrees Fahrenheit or lower. Those who live in climates where winters are especially cold typically use a furnace or a boiler. However, North Carolina’s nighttime temperatures generally are above 32 degrees Fahrenheit, so it’s rare to experience those issues here.

Can a heat pump really produce enough heat for an entire house?

As long as the unit is properly sized and located, it can provide efficient performance for your home. Although many older units worked best in homes with an open floor plan, newer technologies have made them more effective and efficient, making them an appealing choice for many homeowners.

What else can a heat pump do beyond heating?

Heat pumps use electricity to transfer heat, rather than warming the air on its own. This means they also can work to cool the air in a home by extracting heat and humidity from the house and transferring them outside. A heat pump can do the same work as a heater, an air conditioner, an air filter, a dehumidifier, and a ceiling fan.

Why is my heat pump blowing cold air even when it’s cold outside?

There are a number of reasons why your unit may not be working as well as it used to. These include low refrigerant levels, your thermostat being set to “cool” or an issue with the unit’s reversing valve. This is the component that switches the unit from heating to cooling mode.

Can I still set different temperatures in different rooms with a heat pump?

Yes — zoning is possible even with a heat pump. Multi-zone systems allow you to set a different temperature for different rooms to keep all spaces at the ideal comfort level for you. Doing so can help you cut down on your utility bills because you won’t be wasting energy heating or cooling areas of your home that don’t need it.