I wanted to send you a quick thank you note for the tremendous experience that my wife and I had with purchasing our new furnace and air conditioning systems from Brothers. We truly admired your professionalism with evaluating our needs, devoting time to carefully explain the proposed options, and negotiating exceptional pricing on our behalf. The physical installation experience was outstanding. I believe the crew arrived around 9:45AM and by 4PM were finished with two complete (and working) system installs! That was a truly remarkable feat. My personal inspection revealed an impressive quality of workmanship and the many extras provided by Brothers to ensure a thorough installation. Please pass along my gratitude to Roger as well as the entire installation team. It was great teamwork from top-to-bottom!

Best Regards,

– K.T.

I had Alex Feemster at my house today for a service call. He had gone above and beyond with this service call. While he was repairing the plumbing I was looking up a phone number for pest control. I told him that I had heard scratching under the house last night. He said that he would take a look when he was done with the plumbing. Sure enough when he entered the crawl space he saw where something had nested in the insulation. He poked the area until a HUGE possum came out, then he located the area where it had entered the house and closed the air vent. I can not tell you how appreciative I am that he helped me. This is definitely a story that I will share with my friends and neighbors. Alex earned his gold star today.

Sincerely,

N.W.

I would like to compliment you and your company on employing personnel such as Brian G. His technicalknowledge is outstanding as is his interaction with customers. I was distraught with the many repairs andthe new installation that was needed due to lack of correct inspection and upkeep of the equipment by another company.

His ability to walk me through all the problems, andconcern with the unexpected bills I was being confronted

with, was informative and helped with the decisions I had to make. He is an asset to your company.All the employees I interacted with were pleasant,helpful, and I am grateful for their rofessionalism.Lynn M. gave me time to make a decision and didnot try to rush me into a decision. Josh, Lee, and Bob(sorry do not have their full name) did an excellentjob. The County inspector commented on the great job they did on the installation.Again, thanks for all your company’s help.

Sincerely,

Patty E. Gastonia, NC

I am not sure if I am contacting the right person or not but I trust you will pass this on to the right person if not.

I have owned my house for almost ten years now and the only HVAC company who I have ever called is Brothers. In that 10 years, there have been a number of techs come to my house and I have talked to many customer service people.

These are some of the best folks in the world. ALL OF THEM.

They are always caring and concerned and work with us on our schedule. Just wonderful, good all round folks. People make a company work. Your people make yours work. They earn this customer’s trust because they do what they say, are on time and keep me posted as to the status of the tech coming to my house. I will never call anyone but Brothers. Your people are tops and they are welcome in our house anytime. There will always be a hot cup of coffee or a cold soda waiting for them here. And all you folks on the customer service lines are appreciated more than you can ever know.

Now to those two funny guys on the billboards and in the commercials. Thank you.
You and your people make my life easier, cooler and warmer.

Thank you many times over to all the good people at Brothers Air:

T&S W.

Mooresville, N. C. 28117

We had a sewer clog and they snaked out the clog. They also placed a camera down the pipe to see where the problem was. They quoted us to fix the problem which included digging up the sewer pipe and replacing it so that everything was back in working order. They also filled everything back in where they dug out the piping and smoothed the area back out.

I wanted to comment about the outstanding customer and technical service I received from Everton and Shane from Brothers Plumbing. They were extremely knowledgeable and very helpful. My husband and I noticed a problem with our sewer line on Sunday evening and contacted Brother’s Plumbing. Everton came out to our house the very next morning and worked out in the pouring rain to snake out our clogged pipe and then placed a camera to locate the problem. We had tree roots that had gotten into our system. Everton was extremely pleasant and knowledgeable. He quoted us the cost of fixing our sewer pipe and said that he would be back out the next morning to repair. Everton and Shane came the next morning to dig up our piping and fix the problem. They not only fixed our pipe, but were already very close to where the city tap was for our system, so they put in the extra effort to go ahead and check that out.

They found a problem on the city side as well. Everton and Shane contacted our city sewer department to report the problem and have them send someone out. I was out there when the crew showed up and even the City Supervisor said most plumbers would have never gone through the effort to check the city tap, even though they weren’t far from that area where they were digging to fix my pipes. The City Supervisor said most plumbers probably would have just fixed ours and gone on. The city fixing their part of our system also helped ours to perform better going forward. The city had some broken parts and some clogging that was also causing problems in our system. No one wants this kind of problem or expense, but I would highly recommend Brothers Plumbing for all of your plumbing needs. This was our first experience using them, but they were fantastic. If Brothers employees are all like Shane and Everton this Company will be around several more decades. These two went above and beyond the call of duty.

R. S. Clarke

I recently purchased a new faucet for the guest bathroom in my home and, after seeking estimates from several plumbers, ended up calling Brothers to have it installed. The plumber was courteous, professional, and arrived on time. The installation took about 90 minutes from start to finish. He did a beautiful job.

Brothers Heating and Air has been servicing the HVAC units in my home for over 9 years. They do excellent work, but these representatives often have something big to try and sell you. I was especially pleased with the plumber because he did not suggest anything else to sell me; he simply provided excellent service for the faucet installation. I would not hesitate to call Brothers for a plumber again.

When I called Brothers for an estimate, they were the only company that worked hard to get the price down to something I could afford. The receptionist told me about a new program to offer a 5% discount to people with an AARP card, and the discount reduced the price from $229 to $217.55. Although this price was in the same range or slightly better than many plumbers I called, I gave the price a “B” because it was expensive for my budget and far higher than one estimate (that plumber was tied up on a long-term job). As a large company, Brothers also was able to send someone out that same day, which was surprising and much appreciated.

Brothers charges a $19.95 fee to send a plumber out to do an onsite estimate (they will not give an estimate over the phone), if you do not have their plumber do the work. The charge is waived if their representative does the work. Brothers gives a 12 month warranty on labor for this type of job. MW, Charlotte, NC

R. S. Clarke

Brothers Plumbing replaced a leaking pipe that supplied water to a toilet. Telephone contact was very professional, scheduled appropriately, technician was great.

Harry M, Rock Hill, SC

I am very pleased with Brothers. They installed a new furnace and air conditioning unit. I have them come back on a regular basis to do spring and fall tune ups. They are very good people.

Charles C, Charlotte, NC

Brothers removed old downstairs part of split HVAC, and installed a new system. The installers were prompt and completed the installation the same day as stated. There was an issue concerning where Brothers installed the furnace exhaust. The installer did not consult me about the location of the exhaust vent prior to installing it. Installation required cutting hole in a brick wall on the backside of the house where it would be a visible eye sore when using outside. I pointed this out about a month later; Brothers promptly returned to move the exhaust vent to the proper location on the side of the house and repaired all damaged due to installation at the back of the house.

Ken P, Harrisburg, NC

My cooling units were not coming on. The technician walked through my entire system to determine that it was a bad switch. I had used Brothers for tune-up work before with great success. They came out on a diagnostic call and went through the system to try and determine the problem. After almost an hour and a half the technician found that an on/off switch for the attic units was defective. It was a standard light switch that is used to turn the units off if there is an emergency, but after going through the temperature extremes in the attic, it was brittle and cracked. The tech said that he could replace it for $40, but it would be cheaper for me to go get a new one at the hardware store and install it myself, which I did and everything worked great. I appreciate the attention to detail and professionalism that the technician showed. He took time to explain everything to me and in the end only charged for the diagnostic call. I have used them for seasonal tune-ups and will continue to do so.

RD, Waxhaw, NC

I noticed I had no hot water so I called Brothers. Emmett was the representative that arrived at my home. He suggested thermocouple replaced in hot water heater. He was well mannered, professional and a really nice guy. He relit the pilot and we hoped that would be the solution since we had had wind and rain and the water heater compartment is in a small enclosure outside. He showed me how to relight it and, unfortunately, the pilot light went out later that day and I was able to relight it. The following day it was out again and this time I could not get it to relight. Emmett came out that evening and replaced the thermocouple. That has done the trick. I am so glad to have dependable hot water.

CB, Rock Hill, SC

The Amana/Goodman company refused to stand behind a faulty hvac unit which was 5 years into a 10 year warranty. After much interface with Goodman, Brothers, at their expense, installed a brand new HVAC unit at no charge and extended my warranty to the full warranty period. They were here several times took many readings to no avail with Goodman. They also came back 2 times to ensure the new unit was meeting all of our needs.They are an outstanding customer driven company!!! Outstanding customer service.

DS, Concord, NC

My A/C was having a problem. They came out to service the unit and said either my system was out of freon or I had a leak. They were very honest with me and came out the next day and gave me a quote on a new system. It turned out really well. The guy was very knowledgable and I was pleased with the information he gave me and what he did.

GJ, Charlotte, NC

I called Brothers for a new unit. They installed a new A/C downstairs. It was perfect. They are on time and say what they are going to do. They are a very caring company. The work was quick and efficient. The price was very reasonable. I can’t say enough good things about them.

AC, Concord, NC

Called Brothers for service. They worked on our A/C. It was the first time I had used them. It went fine. They were very prompt and courteous. I would use them again.

DA, Charlotte, NC

The fellow was very friendly. He explained everything and the pricing. They were pretty quick. He had another guy helping him. They were pretty clean and didn’t make a mess in the house. They actually threw in a couple of freebies like a thermostat. We didn’t look anywhere else regarding pricing.

JY, Huntersville, NC