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To Brothers-Duck Costner,
I recently used the Plumbing side of your business. Shane Filliben was the service tech who did the work at my home and I just want you to know how well he handled the work. He was on time, diligent, hard working and explained to my satisfaction, everything he did. I was very impressed with this employee of Brothers. Shane is to be commended!
S.B. Charlotte, NC
I wanted to tell you a good news story I heard of Brothers Air, I was at a church function and a fellow parishioner was telling me how her heat had broken and she called another heating and air company that literally laughed at her on the phone.. she was in tears. She called Brothers was treated with respect and they (you) repaired her heater, quickly and with a cost she could afford to boot.. Thank you . I went on to tell her how wonderful you all were in the summer with our air and so the word is quickly spreading around a very large community at our church.
I would like to say thank you to your company for caring enough over this past holiday weekend to get to my house as quickly as possible to get my air conditioner up and running again. I have to say I was leery about calling a company that is as big as yours. Wow, was I surprised. Your service from the answering service to the tech who came to my house totally exceeded my expectations. Kurt was professional and he took the time to explain to me everything that he was doing. He left nothing uncovered and even helped me make the decision that I made. My air conditioner was up and running within the hour! Thank you to Kurt and your whole team for making this whole experience so worth it. I will definitely recommend you and use your services again.
Thanks again –
Dear Marlon, Our Brothers Replacement Specialist,
Dear Brothers Plumbing,
Dear Brothers, Daren and Wes
You have good people working for your company…they were all very respectful and hardworking (from Wes, the install teams, to the people on the phones at your office). The units may need some “tweaking”, but as I said to Wes, I wanted to see what the electric bill was before I got you guys in to check things out.
Dear Mr. Rutland,
His ability to walk me through all the problems, andconcern with the unexpected bills I was being confronted
with, was informative and helped with the decisions I had to make. He is an asset to your company.All the employees I interacted with were pleasant,helpful, and I am grateful for their rofessionalism.Lynn M. gave me time to make a decision and didnot try to rush me into a decision. Josh, Lee, and Bob(sorry do not have their full name) did an excellentjob. The County inspector commented on the great job they did on the installation.Again, thanks for all your company’s help.
Patty E. Gastonia, NC
I have owned my house for almost ten years now and the only HVAC company who I have ever called is Brothers. In that 10 years, there have been a number of techs come to my house and I have talked to many customer service people.
These are some of the best folks in the world. ALL OF THEM.
They are always caring and concerned and work with us on our schedule. Just wonderful, good all round folks. People make a company work. Your people make yours work. They earn this customer’s trust because they do what they say, are on time and keep me posted as to the status of the tech coming to my house. I will never call anyone but Brothers. Your people are tops and they are welcome in our house anytime. There will always be a hot cup of coffee or a cold soda waiting for them here. And all you folks on the customer service lines are appreciated more than you can ever know.
Now to those two funny guys on the billboards and in the commercials. Thank you.
You and your people make my life easier, cooler and warmer.
Thank you many times over to all the good people at Brothers Air:
Mooresville, N. C. 28117
We called the Brothers service line that evening (it was about 7 pm when we noticed the problem), and they had a technician there within the hour. He did a short-term fix. Within a week other technicians came and looked at the problem and decided that a piece had been defective, but that the drip pan also should have been larger. They fixed both, then advised me to send them the bill after having the ceiling repaired and repainted. They offered us free bi-annual service on the unit, and we were so impressed with their responsiveness we purchased the same plan for the gas-pack that heats and cools the first floor of our home. Heating/cooling problems always happen on the coldest or hottest days of the year (ours always get noticed at night!), and they have always gotten a technician there the same night.
I would probably have been a better consumer if I had done some comparison-shopping on price for the new heat pump, but I honestly have been so pleased with the Brothers service over the years I just called them.
A previous contractor sold us a gas-pack 15 years ago that developed a broken heat-exchanger within two years. At that point they told us it would be cheaper to replace the unit (thousands of dollars) than to have it repaired. The explanation was that although the part was warrantied, the labor was not. At that point I did shop around and found Brothers prices and sales approach most attractive. We’re loyal customers now.
R. S. Clarke
I wanted to comment about the outstanding customer and technical service I received from Everton and Shane from Brothers Plumbing. They were extremely knowledgeable and very helpful. My husband and I noticed a problem with our sewer line on Sunday evening and contacted Brother’s Plumbing. Everton came out to our house the very next morning and worked out in the pouring rain to snake out our clogged pipe and then placed a camera to locate the problem. We had tree roots that had gotten into our system. Everton was extremely pleasant and knowledgeable. He quoted us the cost of fixing our sewer pipe and said that he would be back out the next morning to repair. Everton and Shane came the next morning to dig up our piping and fix the problem. They not only fixed our pipe, but were already very close to where the city tap was for our system, so they put in the extra effort to go ahead and check that out.
They found a problem on the city side as well. Everton and Shane contacted our city sewer department to report the problem and have them send someone out. I was out there when the crew showed up and even the City Supervisor said most plumbers would have never gone through the effort to check the city tap, even though they weren’t far from that area where they were digging to fix my pipes. The City Supervisor said most plumbers probably would have just fixed ours and gone on. The city fixing their part of our system also helped ours to perform better going forward. The city had some broken parts and some clogging that was also causing problems in our system. No one wants this kind of problem or expense, but I would highly recommend Brothers Plumbing for all of your plumbing needs. This was our first experience using them, but they were fantastic. If Brothers employees are all like Shane and Everton this Company will be around several more decades. These two went above and beyond the call of duty.
R. S. Clarke
Brothers Heating and Air has been servicing the HVAC units in my home for over 9 years. They do excellent work, but these representatives often have something big to try and sell you. I was especially pleased with the plumber because he did not suggest anything else to sell me; he simply provided excellent service for the faucet installation. I would not hesitate to call Brothers for a plumber again.
When I called Brothers for an estimate, they were the only company that worked hard to get the price down to something I could afford. The receptionist told me about a new program to offer a 5% discount to people with an AARP card, and the discount reduced the price from $229 to $217.55. Although this price was in the same range or slightly better than many plumbers I called, I gave the price a “B” because it was expensive for my budget and far higher than one estimate (that plumber was tied up on a long-term job). As a large company, Brothers also was able to send someone out that same day, which was surprising and much appreciated.
Brothers charges a $19.95 fee to send a plumber out to do an onsite estimate (they will not give an estimate over the phone), if you do not have their plumber do the work. The charge is waived if their representative does the work. Brothers gives a 12 month warranty on labor for this type of job. MW, Charlotte, NC
R. S. Clarke
Charles C, Charlotte, NC
Harry M, Rock Hill, SC
Charles C, Charlotte, NC
Michael R, Charlotte, NC
Ken P, Harrisburg, NC
RD, Waxhaw, NC
JO, Concord, NC
CB, Rock Hill, SC
DS, Concord, NC
JK, Charlotte, NC
GJ, Charlotte, NC
AC, Concord, NC
EH, Fort Mill, SC
DA, Charlotte, NC
JY, Huntersville, NC